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It's What the CIO Doesn't Know that Hurts:

Aligning External Service Providers and Creating Win-Win Situations
By Paul Cervelloni
 
Abstract

This paper acknowledges that Sourcing Practices, as applied to Information Technology, are constantly changing due to continued high failure rates in the field. The author contends that CIO’s not aware of today’s sourcing tactics may actually hurt their organizations more than help. IT outsourcing consultants bring in-depth knowledge of current trends, years of specialized experience, and an objective, third-party perspective that prove invaluable to the CIO of an organization looking to outsource. Today’s sourcing tactics, when appropriately applied, will more tightly align external suppliers with business and sourcing strategies. When outsourcing IT functions, CIO’s need to control every aspect of the sourcing process, in concert with their sourcing, legal, and staff leadership. Using certain management processes, tools, and contract provisions, CIO’s can assure a mutually satisfying long-term outsource engagement.

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