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Evolution of Outsourcing Consulting
 
ALS Consulting and Trowbridge Group merge to form Global Sourcing Advisory Firm
(May 16, 2005) - Leading outsourcing consulting firm, the Trowbridge Group has merged with ALS Consulting, a European shared services and outsourcing consultancy to form a new global company named Alsbridge. Please visit www.Alsbridge.com to read about our expanded services and capabilities.
 
The outsourcing industry has gone through a number of changes over the years, and outsourcing consulting firms can be categorized according to how well they have adapted and evolved to meet the challenges posed by those changes.
 
First Generation Firms: 1990- 1993
  • Large generalist partnerships (PWC & Anderson Consulting)
  • Limited provider choices and delivery models
  • Explosion of service providers
  • Generalist consulting firms begin to offer Outsourced
    Services
Second Generation Firms: 1993 - 2003
  • Depth of Understanding of the outsourcing market
  • Checklist driven process
  • Focus on direct cost
  • Firms seldom asked to address the larger opportunity
  • Results cost driven and unworkable contract (toxic)
  • Growth in “After Care” for Toxic contracts
Third Generation Firms: 2003 - Onward


The Trowbridge Group has emerged as the premier third generation outsourcing consulting firm with the unique capability to develop a strategic solution involving both outsourcing and shared services. Our consultants' expertise enables them to assist clients in offshoring multiple services including: ITO, BPO, and HRO. Our outsourcing consultants offer non-traditional, but proven advice going beyond the common “checklist” mentality. Our process provides a disciplined, yet creative deal-structuring framework that carefully aligns management culture, pricing, and service to achieve a superior long-term solution.