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Outsourcing Blog
 
Newsletter - December, 2004 - Issue Three
 
Public Service Outsourcing in UK to increase by more than 50% in 3 years
The Financial Times
 
Kable (Europe’s independent authority on the public service IT market) predicts that the market for outsourced public services in the UK is expected to grow by more than 50% over three years.

The public services outsourcing market is expected to increase from less than GBP 44 Billion this year to more than GBP 67 Billion by 2007. Kable believes that the growth is driven by the government’s desire for efficiency in an attempt to make GBP 21.5 Billion in savings by 2008.

Outsourcing consultants feature prominently in the UK governments plans. According to Kable’s estimates, last year the central government spent more than GBP 1.5 Billion on outsourcing consultants, 35 percent of its outsourced spending, against GBP 1 Billion on IT.

 
IBM and Lloyds TSB sign outsourcing contract worth nearly $1 Billion
IBM (Edited press release)
 
IBM has signed a seven-year deal with Lloyds TSB to enhance the bank’s voice and data services. The outsourcing deal is estimated to be worth nearly $1 Billion, and calls for IBM to build a network to accommodate approximately 70,000 VoIP telephone sets and unite voice, video, and data traffic onto a single network with direct links to mobile and call center services.

Lloyds TSB’s Director-IT, Igor Andronov, expects the project to increase the company’s cost efficiency, enhance the flexibility of its IT infrastructure, and help the staff to be more responsive to customer needs. IBM said the implementation would be the largest combined network of its type ever undertaken in Europe.

 
Anti-Outsourcing Legislation unlikely as Offshoring gains impetus
Frost & Sullivan (Edited Press Release)
 
Frost & Sullivan analysts recently completed a study tracking the offshore outsourcing of IT jobs for the period 2002 to 2004. Their conclusions were reached through a combination of primary research in 14 countries and quantitative data obtained from end-user surveys of IT decision-makers in France, Germany, Hong Kong, Japan, the UK and the US.

Offshoring IT jobs to lower cost countries is now regarded as essential in industries where ones competitors are doing so, because contracting with offshore service providers affords a company the flexibility to adjust its personnel strength to meet business requirements at a lower cost and often with a higher level of expertise.

An analysis of the market reveals that if a company based in a country without legislative restrictions regarding the exportation of IT jobs sells its products and services in a country that has such restrictions, the company not limited by such legislation will possess a distinct market advantage.

"In effect, therefore, the nation that places restrictions on the export of IT jobs will hobble its own businesses and could be inadvertently legislating the destruction of millions of additional jobs in the future as a result," cautions Frost & Sullivan Industry Analyst Jarad Carleton. "This is crucial to understanding why the exportation of IT jobs to lower cost countries cannot be arbitrarily halted by legislation in one or two developed countries." To be effective, any such legislation to protect IT jobs in the developed regions of the world would require the unlikely scenario of a global alliance of developed governments working in concert.

Further, Mr. Carleton goes on to state that, “Multinational corporations can and will use offshore subsidiaries to circumvent the law in other parts of the world when profitability is at stake, provided executives cannot be held legally liable in the home country.”

 
Dell planning to open campus in Hyderabad
CIOL: Cyber India Online
 
The new campus, which will be Dell’s third in India, is expected to be completed by October 2005. Hyderabad has been home to a Dell customer contact center since March of 2003, and the company plans to move its entire customer support team from its current leased premises to the new campus.

The new campus is to be built on 6.6 acres of land in the Hitech City, and will offer multiple services to include: sales, customer care, technical support, email support, and shared services with more functions to be added as needed in the future.

Romi Malhotra, managing director for Dell India, states, “Building our own campus is a clear indication of Dell's long-term commitment to India and Hyderabad. The customer contact centers in India have transitioned into a premier operation for Dell.”

 
 
Lehman Brothers to have Captive Center in India
CIOL: Cyber India Online
 
The leading investment bank has decided to join Morgan Stanley and JP Morgan by setting up its own captive offshore services facility in India. Lehman has chosen Mumbai as the location for the new center, and has already begun filling the top management positions for the operation.

In the past, Lehman had outsourced some of its IT services to companies such as Wipro and TCS. Although it withdrew part of that work from Wipro earlier this year, Lehman’s decision to set up its own captive center reaffirms its faith in India.

 
 
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