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- December, 2004 - Issue Three |
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Public
Service Outsourcing in UK to increase by more than 50% in 3
years
The Financial Times |
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Kable (Europe’s independent
authority on the public service IT market) predicts that the
market for outsourced public services in the UK is expected
to grow by more than 50% over three years.
The public services outsourcing
market is expected to increase from less than GBP 44 Billion
this year to more than GBP 67 Billion by 2007. Kable believes
that the growth is driven by the government’s desire
for efficiency in an attempt to make GBP 21.5 Billion in savings
by 2008.
Outsourcing
consultants feature prominently in the UK governments plans.
According to Kable’s estimates, last year the central
government spent more than GBP 1.5 Billion on outsourcing
consultants, 35 percent of its outsourced spending, against
GBP 1 Billion on IT. |
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IBM
and Lloyds TSB sign outsourcing contract worth nearly $1 Billion
IBM (Edited press release) |
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IBM has signed a seven-year deal with Lloyds
TSB to enhance the bank’s voice and data services. The
outsourcing deal is estimated to be worth nearly $1 Billion,
and calls for IBM to build a network to accommodate approximately
70,000 VoIP telephone sets and unite voice, video, and data
traffic onto a single network with direct links to mobile
and call center services.
Lloyds
TSB’s Director-IT, Igor Andronov, expects the project
to increase the company’s cost efficiency, enhance the
flexibility of its IT infrastructure, and help the staff to
be more responsive to customer needs. IBM said the implementation
would be the largest combined network of its type ever undertaken
in Europe. |
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Anti-Outsourcing
Legislation unlikely as Offshoring gains impetus
Frost
& Sullivan (Edited Press Release) |
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Frost
& Sullivan analysts recently completed a study tracking
the offshore outsourcing of IT jobs for the period 2002 to
2004. Their conclusions were reached through a combination
of primary research in 14 countries and quantitative data
obtained from end-user surveys of IT decision-makers in France,
Germany, Hong Kong, Japan, the UK and the US.
Offshoring
IT jobs to lower cost countries is now regarded as essential
in industries where ones competitors are doing so, because
contracting with offshore service providers affords a company
the flexibility to adjust its personnel strength to meet business
requirements at a lower cost and often with a higher level
of expertise.
An
analysis of the market reveals that if a company based in
a country without legislative restrictions regarding the exportation
of IT jobs sells its products and services in a country that
has such restrictions, the company not limited by such legislation
will possess a distinct market advantage.
"In
effect, therefore, the nation that places restrictions on
the export of IT jobs will hobble its own businesses and could
be inadvertently legislating the destruction of millions of
additional jobs in the future as a result," cautions
Frost & Sullivan Industry Analyst Jarad Carleton. "This
is crucial to understanding why the exportation of IT jobs
to lower cost countries cannot be arbitrarily halted by legislation
in one or two developed countries." To be effective,
any such legislation to protect IT jobs in the developed regions
of the world would require the unlikely scenario of a global
alliance of developed governments working in concert.
Further,
Mr. Carleton goes on to state that, “Multinational corporations
can and will use offshore subsidiaries to circumvent the law
in other parts of the world when profitability is at stake,
provided executives cannot be held legally liable in the home
country.” |
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Dell
planning to open campus in Hyderabad
CIOL: Cyber India Online |
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The new campus, which will be Dell’s
third in India, is expected to be completed by October 2005.
Hyderabad has been home to a Dell customer contact center
since March of 2003, and the company plans to move its entire
customer support team from its current leased premises to
the new campus.
The
new campus is to be built on 6.6 acres of land in the Hitech
City, and will offer multiple services to include: sales,
customer care, technical support, email support, and shared
services with more functions to be added as needed in the
future.
Romi
Malhotra, managing director for Dell India, states, “Building
our own campus is a clear indication of Dell's long-term commitment
to India and Hyderabad. The customer contact centers in India
have transitioned into a premier operation for Dell.”
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Lehman
Brothers to have Captive Center in India
CIOL: Cyber India Online |
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The leading investment bank has decided
to join Morgan Stanley and JP Morgan by setting up its own
captive offshore services facility in India. Lehman has chosen
Mumbai as the location for the new center, and has already
begun filling the top management positions for the operation.
In
the past, Lehman had outsourced some of its IT services to
companies such as Wipro and TCS. Although it withdrew part
of that work from Wipro earlier this year, Lehman’s
decision to set up its own captive center reaffirms its faith
in India. |
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